Welcome to CHARA Garden Shop’s FAQ section! We’ve compiled answers to common questions about our sustainable gardening products and services. If you can’t find what you’re looking for, our friendly team at [email protected] is always happy to help.

Pro Gardening Tip: Combine your Autumn/Winter garden preparations with our free shipping option to maximise sustainability and savings!

About Our Products

What types of composting solutions do you offer?
We provide a complete range of composting solutions for every need:
  • Compost Bins: Plastic and wooden options for various garden sizes
  • Compost Tumblers: For faster, easier composting
  • Wormeries: Including Standard, Deluxe and Tiger Wormery models
  • Indoor Composting: Solutions for urban gardeners
  • Accessories: Caddy liners, compost bags, and essential tools
Our products are designed to help you reduce waste while enriching your garden naturally.
How do I choose between a compost bin and a wormery?
The best choice depends on your space and needs:
  • Compost Bins are ideal for larger gardens with ample green waste
  • Wormeries work well in smaller spaces and excel at processing kitchen scraps
  • Hot Compost Bins provide faster decomposition for serious gardeners
Our product guides offer detailed comparisons, or you can email us for personalised advice.
Are your products suitable for urban balconies or small spaces?
Absolutely! We offer several compact solutions:
  • Tumbleweed Composters for limited outdoor spaces
  • Indoor composting systems that fit neatly in kitchens
  • Space-saving caddy liners for easy food waste collection
  • Vertical planters from our Grow Your Own range
Sustainable gardening is possible anywhere!

Ordering & Payments

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed to protect your information.
Is my payment information secure?
Your security is important to us. We use industry-standard encryption for all transactions and never store your full payment details. For added security, we recommend PayPal which keeps your financial information private.

Delivery Information

What are my delivery options?
We offer two sustainable shipping methods:
  1. Express Garden Refresh (Standard):
    • £12.95 fee
    • 10-15 business days via DHL/FedEx
    • Best for urgent needs like seasonal composting windows
  2. Earth-Friendly Delivery (Free):
    • Free for orders over £50
    • 15-25 days via EMS
    • Lower carbon footprint through consolidated shipments
Processing time is 1-2 working days before dispatch.
Do you ship internationally?
Yes! We ship worldwide except to some Asian and remote areas. From our Belfast warehouse, we’ve delivered composting solutions to gardens across Europe, North America, and beyond. We handle all customs documentation for a smooth delivery experience.
How is my order packaged?
True to our sustainability values, we use:
  • Minimal, recyclable packaging materials
  • Plant-based void fill instead of plastic bubbles
  • FSC-certified paper for instructions and guides
Our team hand-prepares each order with care to ensure safe transit while minimising environmental impact.

Returns & Exchanges

What is your return policy?
We offer a 15-day return period from the delivery date. If any item doesn’t meet your expectations:
  1. Email us at [email protected] within 15 days
  2. Include your order number and reason for return
  3. We’ll provide return instructions
Please note: Return shipping costs are the customer’s responsibility unless the item is faulty.
What if my product arrives damaged?
We’re sorry to hear that! Please:
  1. Keep all packaging materials
  2. Take photos of the damage
  3. Contact us immediately at [email protected]
We’ll arrange a replacement or refund as quickly as possible – because we know your composting shouldn’t wait!

Account & Technical Support

How do I reset my account password?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to create a new password. For security, the link expires after 24 hours.
Where can I find assembly instructions for my composter?
Instructions are included with your product on FSC-certified paper. You can also find digital copies in the Product Guides section of our website. If you need further assistance, our team can walk you through the process via email.

Remember: Our customer care team specialises in helping gardeners. Whether you’re troubleshooting a wormery or planning your seasonal composting, we’re here to help at [email protected].

Thank you for choosing CHARA Garden Shop for your sustainable gardening needs. Together, we’re cultivating greener living – one delivery at a time!

The CHARA Garden Team