At CHARA Garden Shop, we’re as committed to transparent service as we are to helping you grow lush gardens with our eco-friendly products. Below you’ll find everything you need to know about shipping and returns – designed to be as straightforward as turning kitchen scraps into nutrient-rich compost.

Shipping Your Gardening Essentials

We know you’re eager to start composting or setting up your new wormery, which is why we process all orders within 1-2 business days of receiving your payment.

Shipping Options:

  • Standard Shipping (£12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Tracking included
  • Free Shipping (Orders over £50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch

Gardener’s Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to certain Asian countries and remote regions.

Our Returns & Exchanges Promise

Just as healthy soil needs the right balance, we believe in fair and sustainable return policies. If any product doesn’t meet your expectations, we’ll help make it right.

Key Details:

  • Return window: 15 days from delivery date
  • Condition: Items must be unused, unassembled, and in original packaging
  • Non-returnable items: For hygiene reasons, we cannot accept returns on:
    • Opened or used compost products
    • Used caddy liners
    • Wormeries that have been set up

How to Return an Item:

  1. Contact us within 15 days at [email protected] with:
    • Your order number
    • Reason for return
    • Preferred resolution (refund or exchange)
  2. Wait for approval – We’ll respond within 2 business days with return instructions
  3. Package securely – Use original packaging (like carefully repotting a seedling)
  4. Ship back using a trackable service (return shipping at your expense)
  5. Receive confirmation when we process your return

Refund Process:

  • Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timing: 3-5 business days after we receive your return
  • Shipping costs: Original shipping fees are non-refundable

Exchange Process:

Want a different compost bin or gardening accessory? Simply:

  1. Follow the standard return process
  2. Include a note specifying your desired exchange item
  3. We’ll process once we receive the original item
  4. You’ll be responsible for any price difference and additional shipping costs

Damaged or Incorrect Items

If your compost tumbler arrives damaged or you receive the wrong garden furniture:

  • Contact us within 48 hours of delivery
  • Include photos of the damage or incorrect item
  • We’ll arrange a replacement or refund at no additional cost

Sustainable Tip: Before returning, consider if the item could be repurposed in your garden – many of our products make excellent upcycled planters or composting aids!

Need Help with Your Gardening Journey?

Our friendly Gardening Team is here to help your sustainable projects flourish. Contact us at [email protected] with any questions about shipping or returns.

Remember, at CHARA Garden Shop, we’re growing more than just plants – we’re cultivating happy gardening experiences.