Term and Conditions

Welcome to CHARA Garden Shop! Our Terms and Conditions outline the agreement between you and CHARA Garden Shop regarding your use of our website and services. By accessing our site or making a purchase, you agree to these terms.

1. Our Commitment to You

At CHARA Garden Shop, we’re dedicated to sustainable gardening and transparent service. These terms are designed to be as straightforward as composting kitchen scraps – clear, beneficial, and nurturing for our growing community.

2. Website Use

By accessing charagarden.com, you agree to:

• Use the site only for lawful purposes
• Not reproduce, duplicate, or resell any content without permission
• Provide accurate information when creating an account or making purchases

3. Product Information

We take care to accurately describe our eco-friendly gardening products including:

• Compost bins and tumblers
• Wormeries and composting accessories
• Garden furniture and planters
• Irrigation and growing supplies

While we strive for accuracy, slight variations may occur. Product images are for illustrative purposes and colors may differ slightly due to monitor settings.

4. Ordering Process

When you place an order, you’re making an offer to purchase which we may accept or decline. We reserve the right to:

• Limit quantities for fair distribution
• Reject orders that violate these terms
• Cancel orders if pricing errors are discovered

5. Payment Terms

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at time of order. By providing payment information, you confirm you’re authorized to use the payment method.

6. Shipping Policy

We ship worldwide except to certain Asian countries and remote regions. Options include:

• Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
• Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch

All orders are processed within 1-2 business days. Delivery times are estimates and may vary based on location and customs processing.

7. Returns & Exchanges

We want you to be happy with your sustainable gardening products. Our return policy allows:

• 15 days from delivery date to initiate returns
• Items must be unused, unassembled, and in original packaging
• Non-returnable items include opened compost products, used caddy liners, and set-up wormeries

To return an item:

1. Contact us at [email protected] within 15 days
2. Provide order number, reason, and preferred resolution
3. Wait for approval and return instructions
4. Ship back using trackable service (at your expense)

8. Customer Responsibilities

You agree to:

• Provide accurate shipping and payment information
• Inspect deliveries promptly and report issues within 48 hours
• Follow product instructions for safe and effective use
• Cover any customs duties or import taxes

9. Intellectual Property

All content on charagarden.com, including text, graphics, logos, and product designs, is our property or properly licensed. You may not:

• Reproduce, modify, or distribute site content without permission
• Use our branding for commercial purposes
• Reverse engineer or extract data from our site

10. Liability Limitations

CHARA Garden Shop shall not be liable for:

• Indirect, incidental, or consequential damages
• Issues arising from improper product use
• Delivery delays beyond our reasonable control
• Typographical errors in product information

Our total liability for any claim related to your purchase is limited to the purchase price of the product.

11. Privacy Policy

Your privacy matters to us. Our separate Privacy Policy explains how we collect, use, and protect your personal information.

12. Governing Law

These terms are governed by the laws of Northern Ireland. Any disputes shall be resolved in the courts of Belfast.

13. Changes to Terms

We may update these terms periodically. The current version will always be posted on our website with the effective date.

14. Contact Us

For questions about these terms or our products:

CHARA Garden Shop
9 Sandy Row, Belfast, GB CH6Y 4ZF
Email: [email protected]